Hotel Front Office

Front Office Technology: The Latest Tech for the Reception in 2024

Martijn Barten2024-06-07T13:10:17+02:00

Front office technology has seen significant development in recent years. Driven in part by the rise of COVID-19 and technological changes, these changes mean that today's front desk is different from the traditional reception office of the past. In this article, you'll learn about exciting developments in front-office technology and what they mean for your business. Table of Contents: What

Front Office Technology: The Latest Tech for the Reception in 2024Martijn Barten2024-06-07T13:10:17+02:00

Front Office Department in Hotel: Everything You Need to Know

Martijn Barten2024-06-07T13:39:37+02:00

The front office department in a hotel is at the core of the entire operation. The primary functions of the front office include reservations, checking in and out, handling of financial transactions (such as settling accounts or providing currency exchange), fielding customer inquiries, arranging guest services, and more. In this article, you'll learn everything about the nerve center of a

Front Office Department in Hotel: Everything You Need to KnowMartijn Barten2024-06-07T13:39:37+02:00

Hotel Front Office: Learn About Tasks, Responsibilities, Roles & More

Martijn Barten2024-05-30T13:59:42+02:00

Front office hotel staff are among the most important employees in any modern property, as they are guests' regular contact points. In this article, you will learn about the front office department, its definition, the key tasks and responsibilities, and how technology can help the department. Table of Contents: What is the Front Office Department in a Hotel? The Importance

Hotel Front Office: Learn About Tasks, Responsibilities, Roles & MoreMartijn Barten2024-05-30T13:59:42+02:00

The Role of Hotel Reception Staff on Revenue Management

Revfine.com2024-04-02T13:05:26+02:00

Your hotel can do everything right, but if your customers aren’t happy, that can lead to a loss of revenue. Why? Unhappy customers leave negative reviews, and that affects future bookings. The Importance of a Positive Hotel Reputation Recently, while browsing some online property reviews, one stood out. "... we were disappointed by the lack of clarity of the reception

The Role of Hotel Reception Staff on Revenue ManagementRevfine.com2024-04-02T13:05:26+02:00

Hotel Front Desk Software: What Is It, Main Features & Examples

Martijn Barten2024-06-01T13:53:32+02:00

Hotel front desk software describes any software designed to assist with front office tasks. This includes several different types of software, including property management systems and point-of-sale systems. In this article, you can explore these software types in greater depth, learn about key features, and understand the key benefits. Table of Contents: How is the Hotel Industry Defined? What is

Hotel Front Desk Software: What Is It, Main Features & ExamplesMartijn Barten2024-06-01T13:53:32+02:00

How to Communicate Your Front Desk Upselling Deals Effectively

Revfine.com2023-12-06T13:45:51+01:00

Few hoteliers use front desk upselling to the max. Not only do the front desk employees need to stay up to speed with all the upselling deals, but they also need to be comfortable using essential communication skills and marketing techniques. In short, to get it right, you need to read each situation correctly and change your language accordingly. In

How to Communicate Your Front Desk Upselling Deals EffectivelyRevfine.com2023-12-06T13:45:51+01:00

How AI Increases The Profitability of a Hotel’s Front Office

Revfine.com2024-01-18T16:31:30+01:00

Hotel front offices are often considered cost centers when they should be seen as profit centers. Artificial Intelligence (AI) can filter and solve customer requests and FAQs so that staff can focus only on high-value customer requests. Innovation is Not About Replacing Humans With Machines Complacency is the main obstacle to hotel front office modernization. Hoteliers tend to compare their

How AI Increases The Profitability of a Hotel’s Front OfficeRevfine.com2024-01-18T16:31:30+01:00

Can Front-Desk and Pre-Stay Upselling Coexist?

Revfine.com2023-12-06T17:41:41+01:00

Hotels can apply upselling at four main moments in the guest journey: when the guest books, pre-stay, during check-in and during the guest’s stay. Offering extras via the hotel website’s booking engine is an approach many hoteliers are comfortable with, even though it slows the booking process and lowers conversion rates. Instead of that, let’s focus on how pre-stay upselling

Can Front-Desk and Pre-Stay Upselling Coexist?Revfine.com2023-12-06T17:41:41+01:00

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